Terms of Service

Last updated: April 2026

1. Agreement

By accessing or using the Parascope platform (“Service”), you agree to these Terms of Service. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

2. Service Description

Parascope is an infrastructure discovery and intelligence platform provided as a service (SaaS). It observes your infrastructure through a lightweight appliance, discovers configuration items, maps relationships, and tracks changes over time.

3. Accounts

  • You must provide accurate account information.
  • You are responsible for maintaining the security of your credentials.
  • You must notify us immediately of any unauthorised access at hello@parascope.io.

4. Acceptable Use

  • Do not use the Service for illegal purposes.
  • Do not attempt to gain unauthorised access to other tenants or platform systems.
  • Do not interfere with or disrupt the Service.
  • Do not reverse engineer, decompile, or disassemble the Service.
  • Do not exceed reasonable usage that degrades service for other users.

5. Intellectual Property

  • The Service, including its software, design, documentation, and trademarks, is owned by Parascope Limited and protected by intellectual property laws.
  • We grant you a limited, non-exclusive, non-transferable licence to access and use the Service for the duration of your subscription.
  • This licence does not grant you any rights to Parascope's source code, algorithms, or underlying technology.
  • Feedback you provide about the Service may be used by Parascope to improve the product without obligation to you.

6. Data Ownership and Processing

  • You retain full ownership of your infrastructure data.
  • Parascope has a limited licence to process your data solely for service delivery.
  • We will not access your data except as required to provide the Service or as directed by you.
  • A Data Processing Agreement (DPA) is available on request for customers who require one for GDPR compliance. Contact legal@parascope.io to request a copy.

7. Confidentiality

  • Each party agrees to keep the other party's confidential information confidential and not to disclose it to third parties except as required by law or to provide the Service.
  • Your infrastructure data, account information, and usage patterns are treated as your confidential information.
  • Confidentiality obligations survive termination of these terms for a period of two years.

8. Pricing and Billing

  • Pricing is based on active configuration item count (see parascope.io/pricing).
  • A 30-day trial with full functionality and a 2,500 CI limit is available for new tenants. No payment method is required during the trial.
  • Monthly and annual billing options available.
  • We may adjust pricing with 30 days advance notice.

9. Service Availability

  • We use reasonable efforts to maintain high availability.
  • Planned maintenance will be communicated in advance where possible.
  • No specific uptime SLA is provided under these base terms (SLA addendum available for enterprise customers).

10. Indemnification

  • You agree to indemnify Parascope against any claims arising from your use of the Service in violation of these terms or applicable law.
  • Parascope will indemnify you against third-party claims that the Service infringes their intellectual property rights, provided you notify us promptly and give us control of the defence.

11. Limitation of Liability

  • To the maximum extent permitted by Irish law, Parascope's total liability shall not exceed the fees paid by you in the 12 months preceding the claim.
  • Parascope is not liable for indirect, incidental, or consequential damages.
  • The Service is provided “as is” without warranties beyond those required by law.

12. Termination

  • Either party may terminate with 30 days written notice.
  • We may suspend access for breach of these terms.
  • Upon termination, your data remains available for export for 30 days.
  • After the export period, your data will be securely deleted.

13. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, terrorism, pandemics, government actions, power failures, internet outages, or third-party service failures.

14. Changes to These Terms

We may update these terms from time to time. We will notify you of material changes via email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree with the updated terms, you may terminate your account.

15. Governing Law

  • These terms are governed by the laws of Ireland.
  • Disputes shall be subject to the exclusive jurisdiction of the courts of Ireland.

16. Contact